StoreBox Customer Support

Your customer's experience on your website is the focus of this screencast that demonstrates all the features of your StoreBox online web store. This video set goes through front end navigation, product pages and customer submission forms to show you how your store will function in the real world.

This screencast reviews the steps in setting up your products in StoreBox.

This screencast will walk you through the process of using the import and export tools - a handy feature that will help you manage a massive product list and catalog. Entering in thousands of SKUs one by one can be tedious, but the features of the Import and Export tools make editing large catalogs as easy as the click of a button.

Importing and exporting is intended for those comfortable with spreadsheet data entry and for IT professionals responsible for data management.

StoreBox gives you the ability to offer many different shipping methods and options to your customers to facilitate the delivery of their purchases. This demonstration will show you how to set up the Real Time Shipping Quote function, as well as backups, instore pickups and managing your product shipping abilities.

Two things in life are certain. This video explores how StoreBox helps you set up ways to deal with one of them.

This manual covers the basics of getting started so that you can sell online, as well as additional features for managing your ebusiness and promoting your ecommerce web site. Step by step instructions for managing categories, products, shipping and much more are provided to enhance the ease of use of your StoreBox site.

Making sense of the transaction process, this document outlines how ecommerce works in a step by step outline. It also includes information on what you will need in order to make ecommerce transactions on your site smooth and easy.

For anybody looking for ecommerce information including trends, statistics and consumer behavior we provide you access to our extensive marketing library that includes articles and whitepapers relating to the ecommerce industry.

The Google Analytics document helps the new online retailer to understand the information presented in Analytics, and therefore make informed judgments regarding the effectiveness of their site. This handy guide makes managing your Google Analytics profile as easy as managing your StoreBox site

If you're brand new to the ecommerce industry, this little document helps explain some of the ins and outs of moving your business online. It takes you through many of the terms and processes that you'll encounter while you setup an online store.

Direct to bank payment processing allows you to collect and process payments instantly online. This requires an e-commerce gateway provider and a merchant account. This list identifies gateway providers supported by StoreBox, and outlines the information your project manager will need in order to setup DTB payment processing on your site.

For Developer use, we provide a reference guide outlining features, code and programming for your StoreBox suite. This information is provided to help you customize a site for your clients.

This file contains all the HTML, CSS, PHP and graphic files for the StoreBox site. Access to these files is included with the StoreBox developer kit, and makes it easy for the skilled developer to customize their StoreBox sites to match their clients’ needs.

This Photoshop file is a simple tool to help with color selection. Color schemes can be changed and previewed using these layered templates that include the original StoreBox graphics for easy customization.

This document for developers provides information that may prove useful when customizing aspects of the StoreBox site. A helpful tool issues occur during the customization process, this document is an excellent resource for the qualified developer.

If you've got what it takes to be a part of our growing developer network, let us know. Fill out the questionnaire and send it into us so that we can take the next steps in forming a lasting partnership.

This document outlines the development process for a StoreBox Turnkey project. It summarizes key steps in the setup phase for you - our customer, and for us - your StoreBox Development team, along with information on what you can expect from your finished project.

For visual thinkers we provide this flow diagram outlining the pages and information on your StoreBox website. This sheet describes the architecture of your site, and how each page relates to the others.